Appointments can be booked in person or over the phone.
Upon arrival, please make sure you check in with the medical receptionist. Please present your Manitoba Health Card and let the receptionist know at that time the reason for your visit.

Please keep in mind wait times are an estimation and we never know exactly how long the wait may be, we will do our best to get patients in to see the doctor in a timely manner. Please be understanding and respectful of clinic staff.

If you have an appointment we will do our best to get you in as close to your appointment time as we can, but do to unforeseen circumstances or emergencies that may not always be possible.

Please keep in mind if you have a family doctor in our clinic we will do our best to try and get you an appointment same day if an emergencies arises.

If we are unable to book you an appointment you are always welcome to come in as a walk in and request to see your doctor or we will get you in with another available physician.

We do except walk-ins in our clinic, Monday to Sunday during our open hours.

Please keep in mind patients with booked appointments will be seen first.

Saturdays are walk in only. Due to high traffic volumes we may stop taking prior to closing time if we have reached capacity.

We do understand that emergencies do happen; if you need to cancel your appointment for any reason please give us the most notice as possible. Minimum we would like 24 hour notice for any cancellations or rescheduling of appointments.

If you do not show up for your appointment and do not contact our office, it is within the clinic’s right to charge you a missed appointment fee.

Please be assured all patients information is being kept private by our office. Your privacy is of the at most importance to our office. If you have any concerns about your privacy or questions please contact Rebecca Hunt the privacy officer and clinic manager.

For more information about PHIA please see the PHIA guidelines as per the province on Manitoba.

http://www.gov.mb.ca/health/phia/docs/phia_guide.pdf

Please inform the front end staff of any forms you have prior to seeing the doctor. Most forms are not covered by Manitoba Health and it is the patients responsibility to pay for any forms. Please see the table below for some of these charges. For the exact charges, please contact our office directly.

Private EKG $30.00

Transfer of Chart $35.00 and up

Prescription Renewals

Please book an appointment with your doctor for prescription renewals, some prescriptions may be able to be filled through a prescription fax from your pharmacy. This is dependent upon the type of prescription and the doctor discretion.

For an antibiotic prescription the patient must come in and be reassessed before the doctor will fill any antibiotic prescriptions. Our fax number is 204-505-1584

Narcotic prescriptions

Our doctors will not prescribe narcotics prescriptions to anyone who is not a patient of our clinic.

Please note all doctors do not have a triplicate pad.

We do not give out test results over the phone, please book an appointment with the doctor to review any results. We would recommend if your symptoms remain or worsen to follow up with our office.

If your test results are received and the doctor would like to review the results with you and you don’t already have a booked appointment, our office will call you to set up a follow up appointment.

When will I get my test results back?

Most lab results take approximately take 7 to 10 business days to be received, some results can be received sooner but it is dependent upon what the doctor is testing for.

Some blood work has to be processed through the provincial laboratories or hospitals, those results take approximately 2 weeks to be received.

Cytology reports (pap) and biopsies normally take approximately 2 to 3 weeks to be received.

You can always call our office to confirm whether the results have been received, but we cannot discuss lab results over the phone. If you would like to go over the results please book an appointment to do so with the doctor.

If a referral to a specialist is being made by our office, we will do our best to ensure the referral is being sent in a timely manner.

Please ensure your information is current as either our office or the specialist office will contact you by phone or mail with your appointment.

Please keep in mind it can take anywhere between 2 months, or even a year or more to see some specialist. If you have a particular specialist you would like to see please inform staff prior to the referral being sent.

Our clinic has a zero tolerance policy in place regarding verbal abuse and displays of aggression directed towards staff, be it in person, via telephone conversation, email or regular mail.

Individuals violating any of the above will be immediately denied service, will be asked to leave the clinic and will be subject to permanent cancellation of medical management services provided by Atlantic Medical Centre.